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Frequently Asked Questions

Below you can find some of the most frequently asked questions about Critical Path and our services.

General FAQs

How quickly can you start supporting us?

Consultancy support starts immediately; we aim to begin on-site visits within 30-days upon a signed contract.

What are your payment terms?

All invoices are raised based on project requirements and are payable within 30 days.

What forms of payment do you accept?

BACS, Direct Debit and Cheque payments. 

Who will be my designated consultant?

You will be assigned a dedicated consultant to carry out the work and an office-based Project Manager to answer all queries via phone, live chat, and email.

What locations do you cover?

We cover the whole of the UK, Ireland, and the Middle East.

ISO 9001 FAQs

What is ISO 9001?

ISO 9001 is an internationally recognised certificate to show that an organisation has an effective quality management system.

How does ISO 9001 benefit an organisation?

It helps to identify any gaps in your quality processes.

It improves the quality of service delivery to your customers.

It gives you full quality control over business activities.

ISO 9001 increases your advantage in the marketplace.

Can ISO 9001 help an organisation gain new business?

Yes, being ISO 9001 certified will strengthen your tender application. A PQQ (Pre-qualification questionnaire) is an essential part of any tender and is utilised to help ascertain your suitability for the project.

Can ISO streamline my tender application?

Yes, being ISO 9001 certified will strengthen your tender application. A PQQ (Pre-qualification questionnaire) is an essential part of any tender and is utilised to help ascertain your suitability for the project.

ISO 14001 FAQs

What is ISO 14001?

ISO 14001 is an internationally recognised environmental standard that specifies requirements for an effective environmental management system (EMS) by introducing a more efficient process for using resources and reducing waste.

How does ISO 14001 benefit an organisation?

An EMS reduces costs by helping you to conserve energy and input materials.

ISO 14001 helps boost your profits by reducing wastage and improving efficiency.

It encourages you to operate a safer environment by implementing best practices.

Being ISO 14001 certified helps your organisation develop stronger relationships by operating environmentally consciously.

It helps you stand out from your competition by holding a globally recognised certificate.

Can ISO 14001 help an organisation gain new business?

ISO 14001 can help you branch out to new sectors; by holding a globally recognised ISO 14001 certificate, you demonstrate that you are an environmentally conscious business, making you more attractive to clients, suppliers, and stakeholders.

How does ISO 14001 help businesses become more sustainable?

ISO 14001 examines your organisation's environmental aspects, including how your organisation interacts with the environment. Your consultant will review your emissions, pollution, waste, use of natural resources and energy use. Minimising your ecological impact will significantly improve your organisation's sustainability.

ISO 22301 FAQs

What is ISO 22301?

ISO 22301 is an international standard introduced to ensure continuity of business delivery of products and services after disruptive events such as natural and artificial disasters.

How does ISO 22301 benefit an organisation?

It helps you gain a more robust understanding of your business by identifying strengths, areas of weakness, and vulnerability.

It helps you to implement an effective business continuity strategy.

It ensures you comply with business continuity regulations. 

It helps you take a proactive approach to disaster recovery and disruptive events .

Can ISO 22301 help an organisation gain new business?

Being an ISO 22301 certified organisation will significantly improve your customers' confidence in your ability to withstand a disruptive event. 

How does ISO 22301 safeguard your business?

ISO 22301 enables businesses to protect their assets, turnover, and profits by implementing specific policies, processes, and procedures to prepare structured plans and ensure the protection of service delivery.

ISO 27001 FAQs

What is ISO 27001?

ISO 27001 is an international standard designed to help businesses manage information risks such as cyber-attacks, criminal hacks, data leaks and thefts. 

How does ISO 27001 benefit an organisation?

It improves your business operations by identifying and documenting security processes.

It enhances your reputation and increases trust in your organisation as you are taking necessary measures to prevent a data breach.

It helps you prove compliance by meeting legal and regulatory requirements. 

It increases data security across the entire organisation. 

Can ISO 27001 help an organisation gain new business?

ISO 27001 certification demonstrates that you have identified security risks, assessed the implications, and applied necessary measures and controls to limit the risk of a data breach. This significantly increases trust in your organisation and gives you a competitive advantage. 

How does ISO 27001 help businesses operate securely?

An information security management system (ISMS) is a leading international standard designed to help organisations of any size and sector protect their information in a cost-effective way.

To achieve ISO 27001, an organisation must implement specific information security policies and processes relevant to how data is controlled and used; in turn, this helps your business maintain excellent security practices.

ISO 45001 FAQs

What is ISO 45001?

ISO 45001 is an international standard that specifies requirements for an occupational health and safety (OHS) management system. 

The occupational health and safety management system (OHMS) is unique for every organisation; your consultant will build the system with bespoke documents that apply to your business. 

How does ISO 45001 benefit an organisation?

It helps to reduce accidents and minimise risks in the workplace.

ISO 45001 encourages a safer working environment for employees, clients, visitors, and suppliers.

The standard outlines best practices for starting, implementing, and continually maintaining an occupational health and safety management system.

It helps you gain a competitive advantage and stand out from your competition. 

Can ISO 45001 help an organisation gain new business?

ISO 45001 opens new business opportunities by demonstrating your absolute commitment to workplace safety; this increases your competitive advantage as clients, stakeholders and suppliers want to deal with businesses that operate a safe working environment. 

How does ISO 45001 help businesses operate safely?

ISO 45001 raises awareness of health & safety risks and reduces workplace injuries and illnesses worldwide by creating controls to mitigate or remove these risks from the workplace.

Health & Safety FAQs

What is Legionella?

Legionnaires' disease is a severe form of pneumonia — lung inflammation usually caused by infection.

Where does Legionella come from?

A low amount of Legionella bacteria lives in water, for example, in ponds, lakes, rivers and groundwater. Outbreaks often occur from purpose-built water systems where temperatures are warm enough to encourage the growth of bacteria e.g. water condensers, cooling towers, spa pools, taps and showers.

Contact Us

If you want to get in touch with us regarding any of our services or if you’d like a quote, then please contact us via the below contact information or fill in the form and we’ll get back to you as soon as we can.
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