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Opting to achieve ISO certification for your organisation requires understanding whether to go for a UKAS or a non-UKAS certification. Both these routes offer a means to achieve ISO certification. However, they differ in their approach, recognition and credibility. 

Here at Critical Path, we understand that achieving ISO for the first time can be an overwhelming experience, so we have covered the key differences in this blog post to answer some of your questions. 

What is UKAS?

The United Kingdom Accreditation Service (UKAS) is a government-appointed agency that assesses the competence and capability of organisations offering certification, testing, inspection, and calibration services against globally recognised standards. 

Organisations who are certified are assured of a high standard of quality and reliability. The "crown and tick" signifies a company's achieving the gold standard in ISO certification. 

What is Non-UKAS?

A non-UKAS ISO certification is granted by a body not accredited by the United Kingdom Accreditation Service (UKAS). Unlike UKAS-accredited certifications, which undergo rigorous assessment and meet internationally recognised standards, non-UKAS certifications may lack the same level of credibility and assurance. 

These certifications may be less widely recognised or accepted in tendering processes and industry settings, potentially raising concerns about their reliability and compliance with ISO standards. While anyone can issue an 'ISO Certificate', only UKAS-accredited bodies have undergone independent assessment and approval. 

UKAS Accreditation for ISO Certification in Tendering

For organisations achieving ISO as a prerequisite when tendering for work, UKAS certification will stand out more prominently than a non-UKAS certification because it ensures the certification is internationally recognised and held to rigorous standards. 

Many tendering processes require UKAS-accredited certification to mitigate risks associated with non-compliance and ensure that the awarded organisation meets the highest quality and safety standards. Without the accreditation, ISO certification may not carry the same weight or credibility, potentially jeopardising opportunities for securing contracts or projects.

Benefits of UKAS Accreditation

Opting for this accreditation when achieving ISO certification for your company has many benefits; below, we will cover five main benefits.

Global Recognition

UKAS accreditation is recognised as a symbol of quality, competence, and integrity. Organisations accredited by UKAS demonstrate their adherence to internationally accepted standards and best practices, assuring customers, partners, and regulators worldwide. This global recognition opens doors to new markets, enhances reputation, and facilitates international trade agreements and collaborations.

Enhanced Credibility

Achieving UKAS accreditation enhances an organisation's credibility and reputation within its industry and among stakeholders. Accreditation signifies that the organisation has undergone rigorous assessment by an independent and authoritative body, validating its competence, reliability, and commitment to quality management systems. This enhanced credibility builds trust with customers, suppliers, investors, and other stakeholders, leading to increased confidence and loyalty.

Market Access

UKAS accreditation improves market access by demonstrating compliance with regulatory requirements, industry standards, and customer expectations. Accredited organisations have a competitive advantage in procurement processes, tendering opportunities, and supply chain relationships. Market access is not limited to domestic markets but extends to international markets where UKAS accreditation is recognised, facilitating trade agreements and market expansion strategies.

Risk Mitigation

UKAS accreditation helps mitigate risks associated with product failures, safety incidents, and legal liabilities. Accredited organisations adhere to recognised standards and best practices, reducing the likelihood of quality issues, non-compliance with regulations, and reputational damage. By implementing robust quality management systems and continuous improvement processes, accredited organisations can identify, assess, and mitigate risks effectively, ensuring operational excellence and business resilience.

Customer Confidence

UKAS accreditation instils confidence in customers by assuring them of consistent product quality, reliable services, and adherence to industry standards. Accredited organisations prioritise customer satisfaction and loyalty by maintaining high standards of performance, transparency, and accountability. Customer confidence leads to repeat business, positive referrals, and long-term relationships, driving revenue growth and sustainable business success.

How Critical Path Can Support You

Here at Critical Path, we understand the complexities and challenges involved in achieving ISO certification, especially for the first time. While it's important to note that we do not conduct the ISO audit ourselves, we do play a huge part in thoroughly preparing your organisation for it. 

We offer a mock audit service, and we cover the following standards:

  1. ISO 9001: Quality Management System
  2. ISO 14001: Environmental Management System
  3. ISO 45001: Occupational Health and Safety Management System
  4. ISO 27001: Information Security Management System
  5. ISO 22301: Business Continuity Management System
  6. ISO 50001: Energy Management System

Mock Audit Service

Our mock audit service, also known as a pre-audit, includes a detailed review of documentation, on-site assessments, gap analysis, risk assessment, continual improvement recommendations, and training and support. Through this comprehensive approach, we identify areas for improvement, provide actionable recommendations, and prepare your organisation to confidently achieve ISO certification. 


Selecting the appropriate path for ISO certification—whether UKAS or non-UKAS—requires careful consideration of various factors. UKAS accreditation, endorsed by the British government, signifies credibility and reliability due to its stringent standards and comprehensive audits. On the other hand, non-UKAS options offer a faster, more budget-friendly approach, albeit with potentially less industry recognition. 

The choice really comes down to what suits your organisation best. But no matter which path you choose, Critical Path will be here to support you. We're not here to conduct the audit ourselves (that would be like grading our own homework!), but we're here to make sure you're well-prepared for it. With Critical Path as your partner, you're in good hands to achieve and continually maintain ISO certification for your organisation.

The International Standards Organisation (ISO) has recently announced significant amendments to its management systems standards. These changes particularly affect the following top 10 management system standards: ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001, ISO 22000, ISO 13485, ISO 50001, ISO/IEC 20000-1, ISO 37001, and ISO 22301. These changes introduce climate change considerations into the core of organisational management systems, taking a big step towards making businesses worldwide more sustainable and environmentally responsible.

Understanding the Amendments

The recent amendments to management systems standards, particularly clauses 4.1 and 4.2, focus on understanding the organisation's context and the needs of interested parties. A significant addition is the requirement for organisations to evaluate the relevance of climate change in ISO standards to their operations and strategic objectives. This ensures that "climate change" is now incorporated into the management system as an essential consideration.

The Significance of the Amendments

These changes reflect a broader shift in the global business landscape towards acknowledging and addressing the pressing challenge of climate change. By incorporating climate change in ISO standards, organisations are encouraged to evaluate and mitigate their environmental impact, aligning their operations with global sustainability efforts. This amendment not only underscores ISO's commitment to combating climate change but also elevates the role of businesses in contributing to environmental sustainability.

Expectations of Certified Organisations

Organisations certified under these ISO standards are now expected to:

These expectations aim to ensure that organisations are not only compliant with ISO standards but also actively contributing to global climate action initiatives.

Climate Change in ISO Standards: How Critical Path Can Help

As an ISO consultancy provider, Critical Path is ready to assist organisations in navigating these amendments through a suite of services designed to ensure seamless compliance and integration of climate change considerations:

Gap Analysis

Our consultants conduct a thorough review of your current management system, identifying areas requiring updates to align with the latest ISO standards. This includes examining policies, procedures, and documentation related to quality, environmental, and health and safety management.

Risk Assessment

We assess the impact of climate change on your operations, identifying specific risks and opportunities. This involves reviewing existing risk management processes and documentation. Additionally, we conduct interviews and site visits to gather relevant information.

Implementation Support

Our team offers expert advice on integrating climate change considerations into your management system. This includes developing tailored climate change policies and procedures, updating operational processes, and providing training to staff. We also assist in documenting these changes to ensure compliance with ISO standards.

Documentation and Compliance

We help prepare the necessary documentation to meet audit requirements. This includes updating manuals, procedures, and records to reflect the integration of climate change considerations into your management system. We ensure that all documentation is comprehensive and aligned with ISO standards.

Training and Awareness

We conduct onsite or remote training sessions to enhance organisational awareness of climate change issues. This involves developing training materials, delivering interactive sessions, and providing ongoing support to staff as they implement changes. We also assist in documenting training activities and outcomes for compliance purposes.

Ongoing Support

We provide continuous support to ensure your management system remains effective in addressing climate change challenges. This includes monitoring changes in ISO standards and best practices, conducting regular reviews of your system, and offering guidance on improvements. We assist in documenting these ongoing efforts to demonstrate compliance and continual improvement.


The integration of climate change into ISO management systems marks a major shift in how organisations address sustainability. As businesses strive for a greener future, Critical Path pledges to assist them in meeting new ISO standards and aiding the global fight against climate change.



Process mapping is a key strategy for optimisation, offering a structured visual representation of business workflows. This blog post will explore the essence, significance, various types, and benefits of process mapping alongside how Critical Path can assist you with business process mapping services. 

What is a Process Map?

Process mapping is a strategic tool that provides a visual diagram detailing the steps required to complete a specific task or achieve a goal within an organisation. It acts as a blueprint, illustrating every action, decision point, and sequence of activities from commencement to conclusion. Process maps use various symbols and visual cues to depict the flow of work, making complex procedures more straightforward to understand and analyse.

Why Does a Business Need a Process Map?

Process mapping is crucial for businesses aiming to enhance efficiency and achieve their objectives more effectively. It offers a clear roadmap of decision-making and workflow, aiding in identifying inefficiencies, redundancies, and bottlenecks within processes. The visual nature of process maps facilitates broader understanding and engagement, simplifying complex documentation and fostering a collaborative environment for process improvement.

Types of Process Maps 

High-Level Process Maps: Offer a bird's-eye view of a process, identifying critical elements like suppliers, inputs, processes, outputs, and customers (SIPOC).

Basic Flowcharts: Offer a straightforward visual overview of a process, highlighting its inputs and outputs.

Deployment Maps: Also known as cross-functional flowcharts, these maps illustrate the interactions between different departments using swimlane diagrams.

Detailed Process Maps: Provide an in-depth look at a process, including its sub-processes.

Value Stream Maps (VSM): A lean six sigma tool documenting the steps needed to deliver a product or service from start to finish.

Rendered Process Maps: Visualise current and future state processes to pinpoint areas for improvement.

Benefits of Process Mapping 

Process Mapping Techniques

Brainstorming and Data Collection

Before creating a process map, gathering information about the process itself is crucial. Brainstorming sessions involving key stakeholders can be invaluable at this stage. Encouraging open discussion allows for identifying various process steps, potential bottlenecks, and areas for improvement.

Additionally, data collection plays a fundamental role in understanding the current state of the process. This can involve gathering quantitative data, such as cycle times and error rates, as well as qualitative data, including feedback from employees involved in executing the process. By combining brainstorming sessions with thorough data collection, organisations can ensure that their process maps accurately reflect the reality of their operations.

Process Analysis Tools

Various tools are available to assist in process analysis and process map creation. These tools range from simple flowcharting software to more advanced process modelling platforms. Flowcharting tools allow for the visual representation of process steps and decision points, making it easier to identify inefficiencies and areas for improvement.

For more complex processes, process modelling software offers additional capabilities such as simulation and optimisation. These tools enable organisations to conduct in-depth analysis of their processes, including scenario planning and "what-if" analysis. By leveraging process analysis tools, businesses can gain deeper insights into their operations and make more informed decisions about process improvements.

Stakeholder Involvement

Involving stakeholders throughout the process mapping process is essential for its success. Stakeholders can include individuals directly involved in executing the process, managers, and other relevant parties. By engaging stakeholders from different departments and levels of the organisation, businesses can ensure that their process maps accurately reflect all stakeholders' diverse perspectives and requirements.

Stakeholder involvement also helps to build buy-in and support for process improvement initiatives. When stakeholders feel heard and involved in the process mapping process, they are more likely to embrace changes resulting from process improvements. Regular communication and feedback sessions with stakeholders can help keep them engaged and informed throughout the mapping process.

Software Applications for Process Mapping

Several software applications are specifically designed for process mapping and analysis. These applications offer features such as drag-and-drop interfaces, pre-built templates, and collaboration tools to streamline the process mapping process. Some popular examples of process mapping software include Microsoft Visio and Lucidchart.

These tools make it easy for businesses to create, edit, and share process maps with stakeholders across the organisation. Additionally, many process mapping software applications integrate with other business process management tools, allowing for seamless workflow automation and continuous improvement. Investing in software applications for process mapping can help businesses streamline their operations and drive efficiencies across the organisation.

How Critical Path Can Help

We can help organisations of all sizes with process mapping services, and we typically follow the four steps below: 

Step 1

We start by meeting with you and your leadership team to understand what you're looking to achieve with process mapping. This process helps us get a clear picture of your goals and how we'll scope out the work.

Step 2

Then, we talk directly with your team members who handle the day-to-day tasks. By chatting one-on-one, we get real, unfiltered insights into how things are done, which helps us understand your processes.

Step 3

With all the insights in hand, we create a visual map. This map is designed to be straightforward and easy to understand, showing how tasks flow within your organisation.

Step 4

Once the draft of the process map is ready, we'll share it with you for feedback. We need to know if we've hit the mark or if there are areas that need tweaking. After incorporating any feedback, we finalise the process map and present it to you, ensuring it meets your needs and is ready for implementation.


Process mapping is helpful for any business trying to make sense of its complicated day-to-day tasks. It's like drawing a map that shows how work gets done, helping everyone see where things can get better or faster. This way, businesses can keep improving over time, ensuring they're set up for success, no matter what they do or how big they are.

We're thrilled to announce our sponsorship of 'The Club Rugby' and 'Clubbers Netball Team' at the 2023 Dubai Sevens. This sponsorship marks a significant step in our journey of supporting sportsmanship and excellence.

Overview of The Dubai Sevens

The 2023 Dubai Sevens, held at The Sevens Stadium, showcased twelve men's and women's teams in a spirited competition. With a capacity of 44,000, the stadium hosts various sports and events, including the World Rugby Sevens Series annually since 2008. Notably, South Africa clinched the men's title for their fifth consecutive win, while Australia secured the women's title, marking their fourth consecutive victory.

History of The Dubai Sevens

The Dubai Sevens has a rich history dating back to the '70s. It started small but has grown into one of the most anticipated events each year. The tournament serves as a platform for showcasing emerging rugby talent and has significantly contributed to the development of rugby in the Middle East and beyond.

Why We Sponsored the Teams

Our sponsorship goes beyond brand exposure; it's about making a difference and being part of something bigger. Supporting these teams aligns with our mission to provide exceptional services tailored to meet the unique needs of our clients worldwide. It reflects our commitment to excellence and community engagement, values we uphold in our international consultancy services.

The Experience

A memorable highlight for Critical Path was the opportunity for some of our employees to attend the Dubai Sevens in December. Enjoying Dubai's sunny weather, they had a great day out, mingling with both the Rugby and Netball teams. It was inspiring to witness our teams give their all, reminding us of our passion for what we do at Critical Path.

Impact and Future Endeavours

Our sponsorship signifies a long-term commitment to supporting sports and community initiatives. With a global presence in the UK, UAE, and India, we pledge to continue fostering talent and contributing to the communities we serve. We're dedicated to making a positive impact wherever possible and have plans to continue supporting events like the Dubai Sevens.


We congratulate all the participants of the 2023 Dubai Sevens for their remarkable performance and to the event organisers. Critical Path can't wait to do more; here's to more sports, more fun, and more community spirit!


Small businesses often face unique challenges in maintaining quality and efficiency. In a world of fierce competition, credibility and reliability can make or break your business. This is where ISO standards come to the rescue. Critical Path, a leading consultancy provider, is here to guide you through the journey of understanding how ISO standards can be a game-changer for small businesses.

What are ISO Standards?

ISO, or the International Organisation for Standardisation, develops and publishes a wide range of international standards that ensure products, services, and systems meet specific quality, safety, and efficiency criteria. These standards provide a globally recognised framework for businesses to improve operations and meet customer expectations.

ISO Standards for Small Businesses

Small businesses often wonder if ISO standards are meant for them. The answer is a resounding yes!

ISO 9001: Quality Management

Quality is the cornerstone of any successful business. ISO 9001 helps small businesses implement efficient quality management systems. It's not about adding bureaucracy but rather streamlining processes to consistently deliver better products and services.

ISO 14001: Environmental Management

Being environmentally responsible is not just for big corporations. ISO 14001 allows small businesses to reduce their environmental footprint, save resources, and demonstrate their commitment to sustainability.

ISO 45001: Occupational Health and Safety

Ensuring the safety and well-being of employees is paramount. ISO 45001 helps small businesses create a safe workplace, reduce accidents, and comply with legal requirements.

ISO 27001: Information Security

Protecting sensitive information is crucial in today's digital age. ISO 27001 helps small businesses safeguard data, build customer trust, and mitigate the risks of data breaches.

Benefits of ISO Certification for Small Businesses

Now that you know which ISO standards are relevant, let's dive into the benefits they bring:

Improved Credibility

ISO certification is a globally recognised badge of quality. It shows your customers and partners that you are committed to meeting high standards, which can boost trust and credibility.

Enhanced Efficiency

Implementing ISO standards often involves streamlining processes. This can lead to cost savings, improved resource utilisation, and greater efficiency.

Competitive Advantage

Small businesses can find it challenging to stand out in a crowded market. ISO certification can give you an edge over competitors and open new opportunities.

Better Risk Management

ISO standards include risk assessment and management components. This helps small businesses identify and mitigate risks, ensuring smoother operations even in uncertain times.

Becoming ISO Certified with Critical Path

The path to ISO certification might seem daunting, but it's entirely achievable for small businesses with the proper guidance. Critical Path specialises in assisting small enterprises on this journey. As a trusted consultancy provider, we work with many auditing bodies and can recommend a third-party auditing body to help companies achieve ISO certification. Here's how the process typically works:

Step 1: Initial Assessment and Gap Analysis

The journey towards ISO certification begins with an initial assessment conducted by our expert consultants. We'll thoroughly evaluate your current practices and perform a comprehensive gap analysis to identify areas where your business doesn't conform to the requirements of the ISO standard you are working towards. This assessment serves as the foundation for developing a customised plan to achieve certification.

Step 2: Planning and Strategy Development

Once the gaps are identified, our team will work closely with you to develop a tailored plan and strategy for achieving ISO certification. We'll set clear objectives, define roles and responsibilities, and establish a roadmap for implementation that aligns with your business goals and timelines.

Step 3: Documentation Development

The next crucial step involves developing the necessary documentation for ISO certification. Our consultants will collaborate with your team to create a suite of documents, including a bespoke manual, procedures, work instructions, forms, and records. These documents will be customised to meet your business's specific requirements and ensure compliance with ISO standards.

Step 4: Implementation and Training

With the documentation in place, we'll guide you through the implementation of ISO requirements. Our comprehensive training programs are designed to educate your staff on ISO principles, processes, and best practices. From top management to frontline employees, everyone will receive the necessary training to effectively implement and maintain ISO standards within your organisation.

Step 5: Internal Audits and Continuous Improvement

Internal audits play a crucial role in ensuring ongoing compliance with ISO standards. Our consultants will conduct thorough internal audits to assess the effectiveness of your management system and identify areas for improvement. We'll work with your team to address any findings and implement corrective actions, fostering a culture of continuous improvement within your organisation.

Step 6: Mock Audit and Verification Audit Preparation

As you approach the final stages of certification, we'll conduct a mock audit to simulate the official certification audit process. This mock audit will help prepare your team for the rigorous assessment and ensure readiness for certification. Additionally, we'll provide guidance and support as you engage with an independent auditing body for the verification audit, offering assistance throughout the audit process to maximise your chances of certification success.

Step 7: Post-Certification Support and Maintenance

Even after achieving ISO certification, our support continues. We'll continue to provide ongoing support and assistance to help you maintain compliance with ISO standards. From addressing non-conformities to conducting periodic reviews and updates, we'll be by your side every step of the way to ensure your certification remains valid and effective.


Whether you are looking to achieve ISO 9001, ISO 14001, ISO 45001, or ISO 27001, Critical Path has got you covered. Our step-by-step process is very similar for each ISO standard, ensuring a seamless journey towards certification. We understand the unique needs of small businesses and can offer as little or as much support as you require.

ISO standards offer a structured approach for small businesses to enhance quality, credibility, and efficiency. With our expert guidance and support, you can navigate the complexities of ISO certification with confidence. Our consultants are supportive and will be there to guide you every step of the way.

Introduction to ISO Certification

ISO is a globally recognised standard that signifies an organisation's commitment to quality, efficiency, and continuous improvement. By achieving ISO certification, businesses can streamline their processes, enhance customer satisfaction, and gain a competitive edge in the market.

Why Choose Critical Path for ISO Certification?

Choosing the right partner for ISO certification ensures a smooth and successful implementation process. Critical Path offers comprehensive consultancy services tailored to your organisation's needs. With our expertise and personalised approach, we guide you through every step of the certification journey, from initial assessment to final audit.

ISO Certification as a Competitive Advantage

ISO is more than just a badge of quality; it's a strategic tool that can give your business a competitive advantage. Here's how:

How ISO Certification Enhances Competitiveness

It demonstrates to customers, suppliers, and stakeholders that your organisation adheres to internationally recognised quality, safety, and efficiency standards. Aligning your processes with ISO standards can improve operational performance, reduce errors, and enhance overall competitiveness.

Building Trust and Credibility with ISO Certification

ISO certification builds customer trust and credibility by assuring that your products or services consistently meet their expectations. It signals to potential clients that your organisation is committed to delivering high-quality outcomes and adhering to best practices, thus strengthening your reputation in the market.

Gaining Market Access and Opportunities

ISO standards open doors to new markets and business opportunities. Many government agencies and multinational corporations require suppliers to be ISO-certified, giving certified businesses a competitive advantage when bidding for contracts or expanding into new territories. It also demonstrates compliance with regulatory requirements, which can be a key differentiator in highly regulated industries.

ISO Standards Covered by Critical Path

ISO 9001 Quality Management

Enhance customer satisfaction and streamline processes with the ISO 9001 standard. Critical Path's specialists will guide you through the implementation process, ensuring your quality management system truly benefits your business. From initial assessment to final audit, we help you establish efficient quality control measures, improve product or service quality, and enhance overall customer satisfaction.

ISO 14001 Environmental Management

Demonstrate your commitment to environmental sustainability with ISO 14001 certification. Our experts assist you in implementing environmental management practices that minimise harm to the environment and comply with applicable laws and regulations. From conducting environmental impact assessments to establishing pollution prevention measures, we ensure that your organisation operates in an environmentally responsible manner.

ISO 45001 Occupational Health and Safety Management

Promote a safe and healthy working environment for your employees with ISO 45001 certification. Our expert guidance ensures that your business meets the standards required for occupational health and safety. We help you identify and assess workplace hazards, develop comprehensive safety policies and procedures, and implement effective risk management strategies to prevent accidents and injuries.

ISO 22301 Business Continuity Management

Ensure your organisation's resilience to unforeseen disruptions with ISO 22301 certification. Our experts support you in establishing a robust business continuity management system, ensuring uninterrupted business operations in the face of emergencies or disasters. From risk assessment and business impact analysis to developing continuity plans and conducting drills, we help you mitigate risks and minimise the impact of disruptions on your business.

ISO 27001 Information Security Management

Protect sensitive data and maintain stakeholder trust with ISO 27001 certification. Our comprehensive guidance ensures that your information security management systems are up to the mark and safeguarded against potential threats. From identifying security risks and vulnerabilities to implementing data protection measures and conducting regular security audits, we help you maintain your information assets' confidentiality, integrity, and availability.

ISO 50001 Energy Management

With ISO 50001 certification, you can optimise energy usage and reduce costs. Our experts assist you in implementing energy management practices that improve energy efficiency, reduce greenhouse gas emissions, and enhance sustainability. From conducting energy audits to developing energy management plans and implementing energy-saving initiatives, we help you achieve significant energy savings and demonstrate your commitment to environmental responsibility.

Industries We Have Helped Achieve ISO Certification

Critical Path has successfully assisted organisations across various industries in achieving and continually managing ISO standards, including: 

No matter the industry or size of your organisation, our team can help you navigate the complexities of ISO. We provide a wide range of packages to suit your timescale and budget. 


ISO enhances credibility and trust among customers and stakeholders and opens doors to new opportunities and markets. Businesses that embrace ISO standards demonstrate their dedication to continuous improvement, setting themselves apart from competitors and positioning themselves as industry leaders. With Critical Path's support, businesses can leverage ISO certification to gain a competitive edge, drive growth, and achieve long-term success.

Late last year, a replacement of ISO 27001 was announced, designed to help businesses improve their cybersecurity, information security, and privacy protection. All organisations who wish to remain ISO 27001 certified will need to transition to the ISO 27001:2022 update before the end of the transition period in October 2025. 

What exactly is the ISO 27001:22 update, though, and what are the requirements businesses need to follow to ensure they remain certified? In this latest blog, we thought we would take a closer look… 

What is the ISO 27001:2022 certification?

The ISO 27001:2022 certification is the leading international standard for information security. It was published in partnership between the International Organisation for Standardisation (ISO) and the International Electrotechnical Commission (IEC), forming part of a set of standards outlining how businesses should handle information security.

The framework is designed for use by any organisation, regardless of size or industry. Its aim is to provide clear guidance on establishing, implementing, maintaining, and improving information management systems.

As cybercrime rises, ISO 27001 emerges as a crucial certification for every organisation. Predominantly adopted by businesses in the Information Technology (IT) sector, any company achieving this certification can show customers their commitment to data safeguarding and security.

The standard is a key component of an Information Security Management System (ISMS), a set of policies and procedures designed to manage sensitive data systematically. An ISMS addresses everything from employee behaviour to data processes and technology usage.

What are the benefits of having ISO 27001:2022 certification?

There are many benefits to achieving the ISO 27001:2022 certification, including:

Understand your security position

Having ISO 27001 certification provides a clear overview of your current information security. Maintaining the certification involves regular audits and reviews to ensure continual improvement against ever-changing cyber threats.

Improve your company structure

As your business grows and new technology gets adopted, it can quickly become a confusing landscape. ISO 27001:2022 helps to clearly outline the responsibilities that organisations need to follow. This can help to increase productivity by ensuring everyone understands who is responsible for information management, while it can also help to improve decision-making by helping businesses understand the risks and how to best manage them. 

Enhance your reputation 

With the threat of cyber attacks on the rise, ISO 27001:2022 certification helps to protect your business from these risks, demonstrating to your customers that you have taken steps to protect their data. This is a very important step in improving your reputation, helping you to take your brand to the next level. 

Ensure compliance 

Finally, ISO 27001 certification ensures that your business is complying with all legal, contractual and regulatory requirements around GDPR and NIS

What is the difference between ISO 27001:2013 and ISO 27001:2022?

The announced update of the ISO 27001 certification is in response to the rapidly changing environment. The 2022 version features several important improvements and updates alongside new guidance and requirements around the governance of data, keeping the supply chain secure, and how to use cloud services. 

One of the biggest changes in the 2022 update is the addition of a new risk assessment process. The process is based on the same risk management standards found in ISO 31000, creating a more flexible and adaptable process for risk assessment. This allows organisations to better tailor the strategies to their specific circumstances and needs. 

The update also saw a number of new controls added, including 

ISO 27001:2022 transition period 

Alongside announcing the details of the update, when ISO 27001:2022 was released a transition period was also launched. This means that in order to remain certified, businesses will need to implement these changes within this time period. Some key dates to remember:

31st October 2022

This was the date that the transition period began. 

1st May 2024

From the 1st of May, all new certifications should conform to the ISO 27001:2022 standards, making this an important date. It is also from this date that all recertification audits will need to utilise the criteria set out in the 2022 update. 

Until then, though, organisations can still submit certification applications under the original 2013 criteria. 

21st July 2025

All ISO 27001 transition audits should be complete by this date.

31st October 2025

The end of October 2025 is when the ISO 27001 transition period comes to an end, and all certificates for ISO/IEC 27001:2013 will no longer be valid. 

What are the ISO 27001:2022 transition requirements?

To maintain compliance, all organisations must implement necessary changes within the ISO 27001 transition period. Initially, updating your management system to align with the new guidelines is crucial. This update must occur before the audit, demonstrating documentation changes and any process requirements adjustments.

Before the formal audit, businesses should conduct an internal audit and management review to ensure they implement all new changes. If uncertain about meeting the required changes, businesses should consider arranging an ISO 27001 transition audit for certification maintenance. This audit will verify that all required revisions are implemented, either alongside an existing audit or as a standalone option, with the duration depending on your chosen approach.

Ready to start your ISO 27001 transition?

In this fast-paced digital world, ensuring that your business is keeping client data safe and secure from the growing threat of cybercriminals is essential. Here at Critical Path, our mission is to help our clients to plan, monitor and control their projects effectively, ensuring they can reach their goals and overcome any obstacles they may face. 

We can help you with your ISO 27001 transition, supporting you every step of the way to ensure that you are fully compliant. Get in touch today to learn more about our services and how we can help you. 

Here at Critical Path, our mission has always been to help our clients plan, monitor and control their projects as effectively as possible. In this fast-paced technology-led world, cybercriminals are one of the biggest threats to businesses, with 69% of large organisations suffering some form of cyber attack or breach in the last year. 

That is why we are very proud to announce that we have achieved Cyber Essentials certification. This not only ensures that we are able to protect ourselves, but it also means we can help our clients achieve their own certification. 

What is Cyber Essentials Certification?

The government created Cyber Essentials to help businesses and organisations defend against cybercriminals. It outlines basic technical controls for protection against common online threats. By enhancing cybersecurity and showcasing a commitment to data security, Cyber Essentials can benefit all organisations, regardless of size or sector.

The government mandates Cyber Essentials Certification for suppliers bidding on sensitive data contracts. Since its launch in 2014, over 120,000 certificates have been awarded with support from industry organisations like the Confederation of British Industry and insurance groups. Cyber Essentials Plus offers higher security testing, ensuring protection against phishing and other hacking attempts.

Why did we become Cyber Essentials certified?

We had several reasons for getting certified, but three stood out the most. It's worth noting that the certification applies to all types of organisations, regardless of their size or sector. Below, we'll cover the three primary motivations behind our decision.

1) Combat the growing threat

Cybercriminals constantly evolve their tactics, making it essential for businesses to stay ahead of the curve in terms of cybersecurity. We actively protect our systems and data against these growing threats by obtaining Cyber Essentials Certification. This certification gives us confidence that our protective measures are robust and effective, reassuring our clients that we prioritise their security needs.

2) Our customers want it

We have observed a growing trend among our customers increasingly concerned about cybersecurity. Many of them now require assurances that stringent IT safeguards protect their data. Pursuing Cyber Essentials Certification not only aligns with these expectations but also serves as a proactive measure to ensure that our customers can trust in the security of their data while working with us.

3) Understand our systems

It offers more than just a badge of compliance; it provides an invaluable opportunity to comprehensively understand our current IT systems. Through the certification process, we gain a thorough insight into the strengths and weaknesses of our organisation's security infrastructure. This deeper understanding empowers us to make informed decisions about enhancing our cybersecurity posture and mitigating potential vulnerabilities effectively.

How to get Cyber Essentials Certification

Obtaining the certification is a process that every organisation should actively pursue, irrespective of its size or industry. Recognised as a widely respected government scheme, Cyber Essentials Certification is a hallmark of a business's commitment to robust cybersecurity practices. Here's a detailed guide on how to obtain this certification:

Step 1: Select Your Certification Package

The first step towards Cyber Essentials Certification is to choose between the Basic or Plus package. Each package offers varying levels of security assurance, catering to different organisational needs. Purchasing the chosen package grants access to the member's area, where comprehensive guidance and resources are provided to assist in effectively securing your IT systems.

Step 2: Complete the Self-Assessment Questionnaire

Once you have selected your preferred package, the next step involves completing the self-assessment questionnaire. This questionnaire assesses your organisation's cybersecurity measures against the Cyber Essentials requirements. It can be conveniently filled out online, allowing flexibility for organisations to work through it at their own pace. The questionnaire covers key areas such as firewalls, secure configuration, user access control, malware protection, and patch management.

Step 3: Submission and Review Process

After completing the self-assessment questionnaire, the submitted information undergoes a thorough review by cybersecurity specialists. This review ensures that your organisation's security measures align with the Cyber Essentials standards and requirements. During this stage, any discrepancies or areas requiring clarification may be communicated.

Step 4: Certification Approval

Upon successfully reviewing and validating your organisation's cybersecurity practices, the International Association of Cyber Security (IASME) consortium, the awarding body for Cyber Essentials Certification, issues the certification. This certification serves as tangible proof of your organisation's commitment to maintaining robust cybersecurity measures.

Step 5: Implementation of Recommendations (Optional)

While not mandatory for certification, organisations may implement any recommendations or suggestions provided during the review process to further enhance their cybersecurity posture. This proactive approach can help protect against potential cyber threats and vulnerabilities.

Step 6: Certification Renewal (Annually)

It's important to note that Cyber Essentials Certification is valid for one year. Therefore, organisations should plan to renew their certification annually to ensure continuous adherence to cybersecurity best practices and standards.

Benefits of Cyber Essentials Certification

Protecting your business from cyber threats is crucial in today's digital world. Discover the advantages of Cyber Essentials certification and learn how it can strengthen your business and make it more resilient to attacks.

Enhance Your Security Processes

Achieving Cyber Essentials certification offers more than just a badge—it provides peace of mind. Knowing that your IT security measures effectively shield your business, you can confidently navigate the digital realm. This accreditation is designed to safeguard against 98.5% of common cybersecurity threats, ensuring comprehensive protection for your systems and data.

Build Customer Trust

In an era marked by high-profile cyberattacks, establishing trust with customers is non-negotiable. Cyber Essentials certification serves as a tangible demonstration of your organisation's commitment to cybersecurity. This certification, supported by the government, assures customers that their sensitive data is safe. It helps build trust and boosts your reputation as a reliable guardian of their information.

Unlock Government Contracts

Cyber Essentials certification is a prerequisite for bidding on government contracts, opening doors to more opportunities in the public sector. By achieving this certification, your business becomes eligible to undertake projects and contracts involving government agencies, expanding your potential market and revenue streams.

Gain Visibility on the Registered Supplier List

Upon certification approval, your organisation's name is listed on the National Cyber Security Centre (NCSC) website's registered supplier list. This public registry allows potential clients to verify your cybersecurity credentials, enhancing your credibility and facilitating trust-based engagements.

Strengthen Your Supply Chain

Cyber Essentials certification improves your internal cybersecurity posture and strengthens your relationships with suppliers, partners, and stakeholders. Showing you take cybersecurity seriously boosts trust in the supply chain. It promotes teamwork and builds a culture where security is a priority.

Ready to achieve your Cyber Essentials Certification?

Are you ready to secure your Cyber Essentials Certification? Here at Critical Path, we have partnered with Cyber Essentials to offer this vital certification to all of our clients. This ensures your ability to protect IT systems and keep your business safe from cybercriminal threats.

Our team will work with you every step of the way, helping you to improve your systems and implement the latest techniques and security features. Want to find out more about how our experienced team can help you? Get in touch today

At Critical Path, we continuously review our services to ensure we can offer our customers the best experience possible. We proudly announce that our United Arab Emirates office has achieved ISO 9001 certification. 

Achieving this certification cements our commitment to our clients and means that we truly practice what we preach by complying with the same standards we sell. What exactly is ISO 9001 accreditation, and what are some of the biggest benefits? We decided to take a closer look. 

What is ISO 9001:2015?

ISO 9001:2015 is known as the leading standard for quality management. The framework is designed to improve businesses, boost profits, and reach more customers. This certification lays out the steps companies need to follow to set up a quality management system.

A Quality Management System (QMS) is a structured plan that outlines how to achieve an organisation’s goals and quality standards. By implementing a QMS, businesses can organise their activities to meet both regulations and customer needs effectively.

ISO 9001 aims to ensure that companies meet customer expectations and other stakeholders’ needs. It’s widely used worldwide, with over a million certified companies benefiting from its guidelines.

The comprehensive ISO 9001:2015 standard covers a wide range of methodology and information that covers an extensive range of areas, including:

The ISO 9001:2015 standard is based on the seven core principles of customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, and relationship management. The importance of these seven principles will depend on the organisation, and they can also change over time in response to market influence.

What are the benefits of ISO 9001:2015?

Now we have explored the question, “what is ISO 9001 certification?” the next question is what are the benefits that it brings? For us here at Critical Path, it is an important milestone in our business and demonstrates our commitment to our clients. However, achieving the ISO 9001 certification can also provide your business with a wide range of benefits, including:

Boost your revenue

A big advantage of ISO 9001 certification is that it can help your business boost its income. Organisations can leverage the standard’s prestigious reputation for potential customers, allowing them to stand out from their competitors and win more tenders and contracts. The ISO 9001:2015 standard can also help you increase retention rates among your existing clients. 

Meet customer expectations

When organisations start looking for new suppliers, having the ISO 9001:2015 standard as part of your pitch proposal will ensure you can meet their expectations. For businesses operating within the public sector, having an ISO 9001 QMS is often an essential requirement. 

Improve customer satisfaction

Another significant advantage of achieving the standard for your organisation is that it can help you improve your customer satisfaction levels. The standard will help you understand their needs while having strict processes in place, reducing the risk of errors that can damage clients’ confidence in your abilities. 

Greater efficiency

Being able to implement an ISO 9001:2015 standard quality management system means you are implementing the industry’s best practices. Alongside helping you focus on quality, these practices will also help to maximise your team’s efficiency. 

Having your entire team working towards the same goals and agenda will also help to enhance their overall communication and engagement with your business. This will help them to feel a core part of the company, ensuring they are happier and more productive. 

Make better decisions

The standard is focused on delivering a clear set of practices for your entire team to follow. By following these procedures, you will gain a vast understanding of your operations and can use that information to make more informed decisions. 

Create a culture of development

An ISO 9001:2015 standard quality management system is about creating a systematic approach that helps you provide the best experience possible for your customers. This involves regular auditing and reviewing to ensure you are meeting your clients’ ever-changing demands. Adopting these practices for your business will help create a company-wide culture of development. 

Build better relationships with suppliers

Of course, ISO 9001:2015 is not just about improving your actions. By incorporating the best practices into your business, you will be able to create more efficient relationships with your supply chain as well as other stakeholders. 

How to achieve ISO 9001 certification

Now that we have explored what ISO 9001 certification is and its benefits, the final step is to explore how you can achieve this for your business. To help you, we have taken a look at some of the key steps that you need to consider:

Step 1: Initial Assessment

Start your ISO certification journey with confidence through Critical Path’s expert initial assessment. Our experienced consultants will thoroughly evaluate your organisation’s current quality management practices. This includes a comprehensive gap analysis to identify areas for improvement and opportunities for optimisation.

Step 2: Planning and Strategy Development

Work with our experts to develop a tailored plan and strategy for achieving ISO 9001 certification. Together, we’ll establish clear objectives, define roles and responsibilities, and devise a roadmap for implementation. We aim to ensure seamless alignment between quality management requirements and your organisation’s overarching goals and values.

Step 3: Documentation Development

Let Critical Path guide you through the development of essential ISO 9001 documentation. Our consultants will work closely with your team to create a comprehensive suite of documents, including:

Quality Manual: A central document that outlines your organisation’s quality management system and demonstrates your commitment to meeting ISO requirements.

Procedures: Documented procedures detailing how various quality management processes are carried out within your organisation.

Work Instructions: Detailed instructions that guide employees on how to perform specific tasks and activities in accordance with quality standards.

Forms: Templates for recording data, information, and observations related to quality management processes.

Records: Documentation of key activities, events, and outcomes to demonstrate compliance with ISO 9001 standards.

Each document is meticulously customised to suit your organisation’s needs and requirements.

Step 4: Implementation and Training

Implementing quality management requirements is made easy with our comprehensive training and support services. Our consultants will provide thorough training on ISO 9001 principles and best practices to equip your team with the knowledge and skills needed for successful implementation. Additionally, we’ll conduct internal audits to ensure ongoing compliance and readiness for certification.

Step 5: Mock Audit

Prepare for the certification audit confidently through Critical Path’s mock audit services. Our experts will conduct a rigorous review of your quality management system, simulating the conditions of the official assessment. By identifying areas for improvement and providing valuable feedback, we’ll help enhance your readiness and optimise your chances of certification success.

Step 6: Verification Audit

While Critical Path does not conduct the verification audit, we offer ongoing support to ensure your readiness for the certification assessment. We’ll guide you in engaging an independent auditing body for the verification audit process. Our consultants remain available to address any concerns and optimise your preparedness, maximising your chances of achieving ISO 9001 certification.

Are you ready to get your business certified to ISO 9001? 

We are incredibly proud that our UAE office has achieved ISO 9001 certification. If you want to discover how you can get your business certified, our team is here to help. At Critical Path, we are committed to working closely with our clients, providing tailored guidance and support to help them successfully achieve and continually manage ISO 9001. 

Want to learn more about our services and how we can help you? Get in touch with our friendly team today! 

Ensure the safety and well-being of employees in every workplace. This responsibility falls under the domain of Occupational Health and Safety (OHS), an important aspect of organisational management aimed at preventing work-related injuries, illnesses, and fatalities. In this blog, we will cover what OHS entails, why it's essential, and the consultancy services we can provide to support your organisation. 

In the 2022/2023 period, statistics from the HSE revealed that 135 individuals lost their lives in work-related accidents, and a staggering 1.8 million individuals battled with a work-related illness. These figures highlight the vital role of health and safety management.

We understand that creating and intricately managing policies can become overwhelming and time-intensive. At Critical Path, our team of health and safety experts can relieve that stress and ensure your compliance with regulations. 

What is Occupational Health and Safety?

Occupational Health and Safety (OHS) are governed by laws, such as the Health and Safety at Work Act 1974. Often abbreviated as OHS or OH&S, it encompasses the policies, procedures, and practices implemented to promote and safeguard workplace health, safety, and welfare. Its primary goal is to provide a conducive environment where employees can carry out their duties without undue risk to their health or safety.

Why is Occupational Health and Safety Important?

Protecting Employees: The main objective of OHS is to protect employees from hazards and risks associated with their work environment. By identifying and mitigating potential dangers, OHS measures reduce the likelihood of workplace accidents and injuries.

Legal Compliance: Compliance with OHS regulations is mandatory in many jurisdictions. Failure to adhere to these standards can result in legal repercussions, including fines and penalties, tarnished reputation, and even business closure in severe cases.

Enhancing Productivity: A safe and healthy workplace boosts employee morale, reduces the number of days absent due to injuries or illnesses, and improves productivity. When employees feel secure in their work environment, they are more likely to focus on their tasks and contribute positively to the organisation.

Cost Savings: Implementing effective OHS practices can result in significant cost savings for businesses. By preventing accidents and illnesses, companies can avoid expenses related to compensation claims and productivity losses associated with absenteeism.

Our Occupational Health and Safety Consultancy Services

Critical Path provides various consultancy services tailored to meet your unique needs. Whether you require minimal support or comprehensive assistance, we are here to help. 

Our clients can choose from pay-as-you-go consultancy or a dedicated external resource model, where we offer 20+ days of support per month through a retainer agreement. Our commitment to adaptability sets us apart, ensuring that we deliver precisely what you require to succeed.

Health and Safety Policy Development

Our experts can assist your organisation in developing comprehensive health and safety policies tailored to your industry and operational requirements. We will work with your team to ensure that these policies align with current legislation and industry best practices, providing clear guidelines for hazard identification, risk assessment, and control measures.

Legal Compliance Assistance

We help you navigate the landscape of complex health and safety legislation and regulations. Our consultants will inform you of regulatory updates and changes affecting your industry, ensuring that your organisation complies with relevant legal requirements. We will work with your team to implement necessary changes and adjustments to maintain regulatory compliance.

Health and Safety Management Systems (ISO 45001)

Our team will assist your organisation in implementing and maintaining effective health and safety management systems in accordance with ISO 45001 requirements. We support conducting gap analyses, developing action plans, and facilitating certification processes. By implementing ISO 45001-compliant management systems, we will help improve organisational performance and reduce workplace risks.

Risk Assessments

We provide comprehensive risk assessment services to identify potential hazards and risks within your workplace. Our consultants will work with your team to assess various aspects of your operations, including physical conditions, equipment safety, and ergonomic issues. Through detailed risk assessments, we will help prioritise areas for improvement and develop strategies to mitigate identified risks.

Health and Safety Audits

Our experts conduct thorough health and safety audits to assess your organisation's compliance with regulatory requirements and industry standards. We will review your policies, procedures, and workplace conditions to identify areas for improvement and ensure adherence to legal obligations. Our consultants will provide detailed audit reports and recommendations for corrective actions to enhance your organisation's safety performance.

Occupational Health and Safety Training

Critical Path offers a range of occupational health and safety training programmes designed to educate employees on workplace hazards and safe work practices. Our training sessions cover hazard recognition, emergency response procedures, and proper use of personal protective equipment (PPE). We will work with your organisation to develop customised training plans that address your needs and requirements.

Accident Investigation and Reporting

Our consultants specialise in conducting thorough accident investigations to determine the root causes of workplace incidents. We will work with your team to gather relevant information, analyse contributing factors, and develop recommendations to prevent recurrence. By identifying lessons learned from past incidents, we will help strengthen your organisation's safety protocols and improve overall safety performance.

Emergency Response Planning

Critical Path supports developing emergency response plans to ensure your organisation is prepared to respond effectively to workplace emergencies. Our consultants will work with your team to identify potential emergency scenarios, establish response procedures, and conduct drills and exercises to test preparedness. We will help you develop robust emergency response plans that prioritise employee safety and minimise disruption to operations.

Environmental Health and Safety Consulting

Our consultants provide specialised environmental health and safety consulting services to help your organisation identify and mitigate environmental risks. We support assessing environmental hazards, developing pollution prevention plans, and ensuring compliance with environmental regulations. By integrating environmental considerations into your health and safety management systems, we will help minimise environmental impacts and promote sustainable practices.

Manual Handling Training

Critical Path offers manual handling training programmes to educate employees on safe lifting and handling techniques. Our training sessions cover proper lifting procedures, ergonomics principles, and risk factors associated with manual handling tasks. We will work with your organisation to customise training sessions to address specific manual handling challenges in your workplace.

Fire Risk Assessments

Our experts can conduct comprehensive fire risk assessments to identify potential fire hazards and evaluate existing fire safety measures. We'll develop fire risk assessment reports detailing hazards, control measures, and emergency response procedures. Then our consultants will help you implement effective fire safety strategies to protect your employees and assets from fire-related risks.

Personal Protective Equipment (PPE) Assessments

Critical Path offers PPE assessments to ensure employees have access to the appropriate personal protective equipment required for their tasks. Our consultants will assess workplace hazards, determine PPE requirements, and evaluate the suitability and effectiveness of existing PPE solutions. We will provide recommendations for PPE selection, use, and maintenance to enhance employee protection and minimise injury risks.

Benefits of Working with Critical Path 

Critical Path is your trusted partner in creating safer and healthier workplaces. From ensuring compliance with regulations to mitigating risks and enhancing productivity, we provide expert guidance and support every step of the way. Let's explore some of the benefits of partnering with us.

Expertise and Knowledge

By working with us, you gain access to our extensive expertise and knowledge of occupational health and safety regulations, best practices, and industry standards. Our specialised skills enable us to identify potential risks and develop effective risk management strategies tailored to your organisation's needs.

Customised Solutions

Critical Path provides tailored solutions to meet your organisation's specific needs and challenges. By partnering with us, we conduct thorough assessments and understand your unique requirements, allowing us to develop customised plans and interventions that address your specific concerns and priorities.

Compliance Assurance

We stay up-to-date with the latest occupational health and safety regulations, ensuring that your organisation complies with relevant laws and standards. By partnering with Critical Path, you can rest assured that we will mitigate the risk of fines, penalties, and legal liabilities associated with non-compliance.

Resource Optimisation

Working with us allows your organisation to optimise resources by outsourcing occupational health and safety services. Therefore, instead of investing in hiring and training internal staff, you can leverage our expertise on a flexible basis, reducing costs and improving efficiency.

Continuous Improvement

Critical Path facilitates continuous improvement in occupational health and safety performance. Through regular audits, training sessions, and performance evaluations, we help identify areas for enhancement and implement proactive measures to prevent accidents and injuries.

Risk Reduction

By partnering with us, you benefit from our proactive approach to identifying and mitigating workplace hazards. Additionally, we will help your organisation reduce the risk of accidents, injuries, and occupational illnesses, protecting employees' health and well-being while safeguarding your reputation and financial stability.

Peace of Mind

Partnering with Critical Path for occupational health and safety services provides your organisation with peace of mind. Knowing that your health and safety responsibilities are in capable hands allows you to focus on your core business activities without worrying about compliance issues or safety concerns.


At Critical Path, we understand the importance of creating safe work environments. Our expert team offers tailored consultancy services to help your organisation comply with regulations, reduce risks, and improve safety standards. By partnering with us, you gain access to expertise, customised solutions, and peace of mind. Contact us today to discuss how we can support your health and safety goals.

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