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Oscar System
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Oscar Compliance

Noralis Ltd is a technology-driven organisation who are industry-leading equipment manufacturer with offices in Austin, USA and Cheltenham, UK.

Noralis has brought MWD technology into the 21st century. Their products include MWD Surface Software (NISE), a Fully Integrated Directional Module (NDM) and a Surface Decoding System (NPD).

Over the years, the manufacturing of these systems has evolved; that is why Noralis opted to implement a Quality Management System. By achieving ISO 9001:2015 certification, Noralis has developed permanent control over its quality products and processes and improvement opportunities.

In addition, by implementing and using the OSCAR solution, they have managed to streamline their day-to-day management of activities to ensure better internal controls over the business.

Critical Path helped us go from a few men in a shed to a 10+ million-dollar company. The steps we took to go from nothing to full compliance were (overwhelmingly) explained in a few days, but once you get your head around the dizzying requirements, the site helped us build up the documents required over a few months. The website is constructed to make ongoing maintenance a breeze, and come audit time, the auditor can be walked through every section. In fact, 90% of the audit was done by showing a document on the Oscar management system. Great support to date.

Angus MacLean

Managing Director

The Challenge

The product range supplied by Noralis is niche. The manufacturing process has a high complexity level; due to this, they already had a variety of quality documentation covering part lists, detailed product drawings, assembly instructions and inspection and testing procedures specific to their organisation.

The company's Managing Director, Angus MacLean, and his team at Noralis Ltd were looking for a straightforward, time-saving solution to implementing, achieving, and maintaining an ISO 9001 accredited Quality Management System.

How We Helped

Our sales team demonstrated the Oscar software, and this ticked all the boxes for Noralis' requirements. As a result, Angus and his team were happy to proceed with subscribing to Oscar.

So, we attended a one-day software installation and ISO 9001 training day at Noralis' offices in Cheltenham, UK and worked together to include the following documentation in the Oscar management system:

  • Quality Manual: The organisation's quality manual includes the documentation of the Quality Management System (QMS) based on the requirements of ISO 9001:2015.
  • Standard Operating Procedures (SOPs): Integration of procedures such as Purchasing Procedure, Non-conforming Product Procedure, New Supplier Approval Procedure and PPE Procedure.
  • Context of the Organisation (COTO): Interested Parties Log, Risks and Opportunities Register, Targets and Objectives/KPI's, NCR and CAR Log.

The documentation structure developed in the Oscar system aims to guarantee systematic planning of the processes and interactions, focusing on the continuous improvement plan using the Plan, Do, Check and Act (PDCA) methodology.

Results Achieved

The required documents were defined to support top management of the organisation concerning processes, products, and services provided by Noralis Ltd.

Our client maintains an effective quality management system certified to ISO 9001:2015 via an external UKAS verification audit. As a result, Noralis' customers can be assured their manufacturing and quality management system meets the rigorous standards necessary to build reliable and rugged equipment.

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